Delivery
Our delivery charges are calculated via the weight of the item to both UK and International customers..
In most cases, your order will be sent by the Royal Mail, using their 1st class recorded signed for service for Uk orders, or International Signed For Mail for international orders. In some cases, Special Delivery will be used (for UK orders) or a courier company such as DHL, FedEx or Hermes (International Order).

If you are not in when they try to deliver, they will either leave your goods in a safe place, or usually leave a card letting you know there has been an unsuccessful delivery attempt and giving you a number to call to rearrange delivery or an address from which you can collect the parcel.

Where do you deliver to?
We can deliver to all areas of mainland UK and Northern Ireland as well as a large majority of International addresses. If you live in a remote region, please let us know to re-confirm delivery can be made.

How quickly do you deliver?
Items are dispatched within 2-3 days of ordering being placed. Via recorded signed for mail, goods are received from 2-5 days. With the Royal Mails international signed for service, goods are recieved from 10 days. 

Next Day Delivery (also known as "Next Working Day Delivery")
We give our UK customers two postage options. 1st class recorded mail, and Special Delivery.

Please note:
1) "Next Day Delivery" or "Next Working Day delivery" both mean the same thing: Please note our turnaround time.

1) Very occasionally, things can go wrong with Next Day Delivery. We have about 99% success rate, but sometimes circumstances beyond our control will make it impossible for our couriers to deliver next day. So we can never 100% guarantee delivery. In the event of a late delivery, we will of course refund any additional charge you have paid for next day delivery, however, late delivery does not of itself entitle you to cancel your order.
2) Unfortunately, any additional Next Day Delivery charges (when a delivery attempt is made on time) cannot be refunded if you decide to return the goods.

What about Saturday delivery via Special Delivery or by a courier service?
Saturday delivery is usually an extra £20.00. Please email for this service.

What if I order more than one item?
If you order more than one item, items with a faster delivery time may be delayed (unless you have paid extra for Next Working Day Delivery, in which case we will either deliver everything Next Working Day, or we will split your order so that the product for which you have paid for Next Day Delivery will be delivered next day).

Signing for delivery
Before you sign for the goods, please inspect the product inside the box to ensure that everything has arrived undamaged. We pack our goods extremely carefully and damages are rare, however, once you have signed for the goods it may not be possible to prove that the damage occurred before before they came into your possession. If the goods are left without a signature, we must be notified of any damages or shortages within 24 hours of the delivery taking place. See 'Damaged Items' below.

What about delivering at a specific time?
Delivering at a specific time is very difficult for a courier company - this facility is available but it is usually very expensive.

Can the courier call me half an hour before he gets to me - I'm only round the corner? Unfortunately, couriers just aren't set up to give this level of service.

How do I track my order?
If you have a query about your order please mail info@bluetigertrading.co.uk

What if I refuse to accept the delivery from the courier?
If you refuse to accept an order from our couriers, you may be responsible for any additional courier costs, including the cost of returning the items to us. If you are refusing the order simply because you have changed your mind, you will be responsible for the costs of returning the goods unless you have a cancellation number (see below). If you are refusing the goods because you believe they are damaged, we will check the goods are damaged when they are returned to us. If they arent damaged, we may have to charge you the cost of returning the goods to us. If you refuse the goods because the courier company is not able to carry the goods to a particular part of your property, please remember that we are unable to guarantee that the couriers will deliver to any point other than your front door or kerbside, depending on the item.

Shortages - did everything arrive?
If you've ordered more than one item, please check the contents of your delivery and compare it with our packing note to ensure that all goods have arrived. You must notify us by email or phone within 24 hours if something hasn't arrived. Note that if you've ordered more than one item, we sometimes send by more than one courier, possibly on a different date, but this should be marked on your packing slip.

Late deliveries and other problems
We do of course make every effort to ensure that your order will arrive within the delivery times shown on the website. Unfortunately, on rare occasions this may not always be possible. Should your order be delayed or fail to arrive when expected, please contact us immediately and we will do our best to resolve any problems. (Please note that our liability does not extend to providing compensation for late or failed deliveries.) We make every reasonable effort to ensure that your order meets - and hopefully exceeds - your expectations. Of course, in rare cases things can sometimes go wrong and we will always do everything we can to rectify any problems in a quick and satisfactory manner. However please note that we cannot be held responsible for any resulting additional expense you may incur unless with our prior agreement.

What if I need to cancel my order before it's been despatched?
You can cancel your order in writing at any time up to the end of 7 working days after the goods arrive. If your order has already been despatched, or we are not able to prevent the despatch of goods, you can always return them under our 7 day returns policy (see below). If you cancel an order before despatch, we will give you a cancellation number which you should retain in the event of any subsequent enquiry. That number is your proof that you have cancelled the order in time to prevent it being despatched. If you dont have a cancellation number and you refuse to accept an order from our courier that has been correctly supplied, we will need to deduct the cost of returning the items from any refund that we make.

Items made to order/custom orders cannot be cancelled.
Made to order or bespoke items will usually be described as such on the website. In addition, anything where you are specify for example a colour or size that is not described on the website is made to order. For more information on custom items', see the appropriate page.

- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

Returns
We want you to be delighted with your purchases.

We fully comply with the Distance Selling Regulations, which give consumers buying by mail-order the right to examine and test items at home as they would in a shop.
So, if you're not happy with anything you've bought, simply let us know in writing within 7 working days and, after having received a returns number, send the item back to us. (This doesn't apply to bespoke, custom or made-to-order items - see below). We'll give you a complete refund excluding any standard cost of delivering the items to you. It is your responsibilty to arrange and pay for the return of goods that have been correctly supplied and are not faulty. We recommend that they are sent via an insured and signed-for service.

How do I notify you?
In writing within 7 working days via email to returns@bluetigertrading.co.uk. The 7 working days start on the day after your order arrives. We will give you a returns number which will help you confirm that we have been notified correctly. Please put the returns number in your covering letter - this will speed up the returns process. We may sometimes ask you to return an item direct to the manufacturer, and we will advise you regarding this when you call us for the returns number.

If you do think you might want to return any goods, please don't use them outside or test them in a way that you wouldn't be able to in a shop. If the original packaging is sealed in see-through plastic that allows you to examine the contents as you would in a shop, please don't open the packaging. Otherwise, don't hesitate to open the packaging to inspect the goods, but please don't dispose of the packaging until you're sure you want to keep it. Please make sure that goods arrive back with us undamaged within 14 days of you originally receiving them. If you return the goods by Royal Mail we recommend you use a service that provides you with proof that the goods have been delivered back to us.

The address to which goods should be returned is:-

 Damaged items
Very occasionally, and despite the considerable experience of our despatch team and couriers, items can become damaged in transit.
Before you sign for the goods, please inspect them to ensure that they have arrived undamaged. We pack our goods extremely carefully and damages are rare, however, once you have signed for the goods it may not be possible to prove that the damage occurred before before they came into your possession. If the goods are left without a signature, please make sure you contact us within 24 hours of the delivery taking place to notify us of any damages or shortages.

Damages correctly notified will be replaced free of charge. However if you choose to cancel the order at that point rather than accept a free replacement, you must return the goods to us at your expense (see 'Returns' above).

Occasionally, time delays on 'Made to Order' items may occur:
We will do our best to get bespoke orders completed and delivered within the estimated timescale. However, problems do occasionally arise that cause delays in the manufacture and delivery of 'made to order' items. Because we still have to pay the manufacturers regardless, we cannot accept that 'time is of the essence' in 'made to order' or 'bespoke' situations - this means that you don't have the automatic right to cancel such an order just because it's late. In some circumstances, it may be possible for us to cancel the order with the manufacturer due to time delay. However, once the manufacture has commenced, we wont be able to cancel. We will also need to get confirmation from the manufacturer that we are able to cancel the order - which might take some time. Please understand that it is your responsibility to contact us to enquire if it is possible to cancel an order. If there has been a time delay, please don't leave it until its too late to express your concerns!

 'Bespoke' or 'Made to order' items.
Unfortunately, items made to order, custom or 'bespoke' cannot be cancelled or returned. Made to order or bespoke items will usually be described as such on the website, however anything where you are specifying for example a rank or size that is not described on the website is made to order.